Returns, Shipping & Warranty
Shipping
Shipping methods, prices and dates will be displayed during check-out. Regular shipping costs do not apply to international orders or bulk orders. All orders within Canada are usually shipped within 5-7 business days and all international orders are usually shipped within 7-10 business days.
Tracking is offered for all items. If you did not receive a tracking number, please email us at help@logiix.ca to request for a tracking number.
Replacements are usually shipped within 5-10 business days. In case of refunds, all return shipping costs are to be covered by the customer. Shipping costs are non-refundable. Shipping costs will be deducted from the final refund amount.
Warranty
Our priority is to ensure that our customers are completely satisfied with their LOGiiX products.
All our products carry a limited one-year warranty, unless stated otherwise. This covers products which have manufacturing defects or arrived damaged in the packaging. The warranty does not cover damages resulting from general usage, regular wear and tear, abuse, improper handling or use, installation or removal.
If you believe a product is defective or if you have any further questions regarding our warranty, please email us at help@logiix.ca or call us at 1-855-412-6632.
Lifetime Warranty
Lifetime warranty is available for select LOGiiX products.
In order to avail of the lifetime warranty -
1) Register your product Here
2) Keep a copy of your receipt and images of the product in packaging
The lifetime warranty covers select products which have manufacturing defects or arrived damaged in packaging.
The lifetime warranty does not cover damages resulting from abuse, improper handling or any damage as a result of regular wear & use (including, but not limited to, cracks resulting from accidental device drops), installation or removal. The warranty does not apply to products which are not owned by the original purchaser.
Once lifetime warranty has been processed and replacement has been awarded, cost of shipping the replacement product to the consumer is borne by the consumer.
If you believe a product is defective or if you have any further questions regarding our lifetime warranty, please email us at help@logiix.ca or call us at 1-855-412-6632.
Refunds & Replacements
The one-year limited warranty covers defective products from the original purchase date. If more than one year has passed since the product purchase date, we are unable to offer a refund or replacement.
To request a product replacement, you must have the defective product and the proof of purchase. For a quick & simple product replacement experience, please provide the following information in your email to help@logiix.ca:
- Full Name
- Shipping Address
- Product Issue
- 2-3 pictures of Defective Product (clearly showcasing the defect in the product)
- Proof of Purchase (Receipt or Statement)
Note: Product replacements for approved warranty claims can only be shipped to Canadian addresses at the moment.
Refunds
Refunds are offered ONLY if the product(s) has been purchased from our website (www.logiix.ca) and meets all the requirements stated below. Unfortunately, we are unable to refund products purchased from other retailers and stores. In such situations, we recommend bringing the product back to the original store of purchase.
The requirements for a successful refund are:
- The refund request is placed within 15 days of receiving the product(s)
- Proof of purchase (receipt or statement)
- The product(s) was purchased from our website (www.logiix.ca)
- The original packaging, product and included accessories are undamaged or in mint condition
Note: In order for us to provide a refund, we also require the product to be sent to our distributor.
Please package the product securely in a box or bubble envelope to ensure it is not damaged in transit. Please make sure to fill in your return address clearly, include a copy of the original receipt, and include the product in its original retail packaging. If the aforementioned criteria are not met, we will be unable to process your refund.
Once the product is received and inspected, we will send a confirmation email to notify you that the item was received and the status of the refund. If approved, a credit will automatically be applied to your credit card or original method of payment within 30 business days. Please note, in some cases, the process may take over 30 business days.
If you have not received a refund after 30 business days, please email us at help@logiix.ca
Note: Products purchased during a sale/promotion or gift cards are not covered under the refund process. Final decision on all product replacements or refunds will be determined by LOGiiX.
Bulk Orders
For all bulk orders mass returns/refunds will only be processed if the original packaging, product and included accessories are undamaged or in mint condition for all units in the order. The shipping costs for the return of a bulk order must be handled by the customer.
If you'd like to initiate a return for your bulk order please reach out to us at help@logiix.ca
Please package the products securely to ensure they are not damaged in transit. Please make sure to fill in your return address clearly and include a copy of the original receipt. If the aforementioned criteria are not met, we will be unable to process your refund.
Once the products are received and inspected, we will send a confirmation email to notify you that the bulk order return was received and the status of the refund. If approved, a credit will automatically be applied to your credit card or original method of payment within 30 business days. Please note, in some cases, the process may take over 30 business days.
If you have not received a refund after 30 business days, please email us at help@logiix.ca
Web Store Credit
If the refund request is placed after 15 days of receiving the product(s), we may, in some cases, offer a one-time website credit of the purchase amount. Please email us at help@logiix.ca for more information.
